Contact Us

Self-Service Options

Have a question? See our FAQs for answers to our most common questions.

Have a simple request?
Login to send us a secure message on Chase.com: 

  • Request title, payment, and account information
  • Request a 6-month lease extension
  • Request purchase/payoff information
  • Submit repair receipts
  • Submit Odometer Statement (lease only)

For additional resources, including forms and more, visit Chase.com/autoservicing.

For automated phone options, such as make a payment, payment amount/due date, and payoff, please call the numbers provided below.

Additional options for lease customers

Need to schedule a pre-inspection or view your condition report?

Login to AutoVINlive.com using your VIN and Account Number.

Already returned your vehicle?

Complete the Lease Turn-in form so we can close your account.

Need financing for your lease purchase?

Complete your application at Chase.com/leasebuyout.

Customer Service

Loan Customer Service
1-866-931-3341

Lease Customer Service
1-866-931-3327

Lease-End Department
1-877-370-3506

(We accept Operator Relay calls)

Make A Payment

New customer? Register at Chase.com with your auto account number and SSN/Tax ID

  • Download Chase Mobile® app1

    • Text “IPHONE” to 24273


    Text “ANDROID” to 24273



  • Login to your personalized website (use your Chase.com username and password)
  • Login to Chase.com
  • Send check by mail:

    • Loan Payments

    Jaguar Financial Group
    PO Box 78232
    Phoenix, AZ 85062-8232

    Lease Payments

    Jaguar Financial Group
    PO Box 78058
    Phoenix, AZ 85062-8058

    Overnight Payments

    Jaguar Financial Group
    1820 E Sky Harbor Circle S
    Suite 150
    Phoenix, AZ 85034-4875

Payoff Mailing Addresses

Standard Payoff Addresses    Certified Payoff Addresses

Personal check

Cashier's check or money order

   
Lease Standard: Certified:

Jaguar Financial Group
PO Box 901069
Fort Worth, TX
76101-2023

Jaguar Financial Group
PO Box 901023
Fort Worth, TX
76101-2023
   
Loan Standard: Overnight Certified:

Jaguar Financial Group
PO Box 901078
Fort Worth, TX
76101-2078

Jaguar Financial Group
14800 Frye Road
Payment Services
Mail Code TX1-0016
Fort Worth, TX 76155-2732
   
Overnight Standard:  

Jaguar Financial Group
14800 Frye Road
Payment Services
Mail Code TX1-1300
Fort Worth, TX 76155-2732

  

1Chase Mobile® app is available for select mobile devices. Enroll in Chase OnlineSM and download the Chase Mobile® app. There is no charge from Chase, but message and data rates may apply.